Jones is the global lead for medical engagement and omnichannel at ZS. He focuses on all aspects of medical engagement and omnichannel across strategy, technology and analytics, creating a team of experts and building solutions that can help drive medical engagement transformation for our clients.

Jones is a leader in digital customer experience and the medical engagement transformation space. His expertise spans customer engagement and omnichannel strategy, technology and analytics—with a deep understanding of medical affairs, commercial and patient life sciences domains. He has partnered with clients across a range of customer engagement topics, such as customer strategy and transformation, decision engines, technology stacks, content, digital operations and customer data foundation initiatives in both medical and commercial both in U.S. and ex-U.S. markets.

Jones holds an MBA from Olin Business School at Washington University in St. Louis and a bachelor’s degree in technology from Cochin University of Science and Technology.